Privacy Policy | AUD99 Casino

Information we may collect

To provide online casino services, AUD99 Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your account relationship. We aim to collect information that is reasonably necessary for operating the website, supporting players and meeting applicable obligations.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, login credentials and contact details. We may also receive information you provide when you contact support, ask a question, make a complaint, request assistance or otherwise communicate with us. Records of these communications may be retained so that we can respond consistently, review service issues and maintain appropriate account records.

Identity and verification information

We may ask for information or documents to confirm your identity, age, location or eligibility to use particular services. These documents may include identity evidence, address evidence or other information needed for verification. Verification information is handled for account security, fraud prevention, responsible operation of the service and compliance with legal or regulatory requirements that apply to online gambling activities.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment information may be processed through payment providers or other service partners. We may receive transaction confirmations, payment status information and limited payment details needed to reconcile transactions, investigate issues, prevent misuse and provide support. We do not need to retain every payment detail in the same form, and some payment processing may be subject to the privacy practices of the relevant provider.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device details, language preferences, approximate location, pages viewed, access times and referring website. We may also collect information about how you interact with account functions and casino content. This information can help us keep the website secure, understand performance, troubleshoot faults and improve the player experience.

We may use cookies and similar technologies to remember preferences, support login and account functions, maintain security, measure website performance and understand general usage. Some cookies are necessary for the website to operate, while others may support analytics or selected features. You can manage or delete cookies through your browser settings. Restricting cookies may affect how some parts of the website function.

How we use information

Information may be used for the following purposes, depending on the circumstances and the information involved:

Creating, maintaining and administering your player account.
Providing casino services, processing account activity and displaying relevant account information.
Processing deposits, withdrawals and other authorised transactions.
Confirming identity, age, account details and eligibility where checks are required.
Detecting, preventing and investigating fraud, money laundering, collusion, account misuse and other suspicious or unlawful activity.
Protecting the website, systems, players and service providers from security threats.
Providing customer support, responding to requests and resolving disputes or technical problems.
Understanding website performance, improving services and developing safer and more useful features.
Sending service messages about your account, transactions, security, changes or important website information.
Sending marketing communications where permitted and where you have provided consent or another valid preference applies.
Meeting legal, compliance, record-keeping, audit and reporting obligations.
Enforcing applicable terms, policies and rules, and protecting our rights or the rights of other people.

Where information is used for marketing, you may be able to change your communication preferences or withdraw consent. Withdrawing consent will not affect processing that is needed for account administration, security, transactions, legal obligations or other legitimate service purposes. You may still receive essential service communications where they are necessary to manage your account or provide information about the website.

We may combine information collected from your account, website activity, transactions and support interactions where this is reasonably necessary for the purposes described in this policy. We do not use personal information for purposes that are incompatible with these purposes unless permitted or required by applicable requirements, or where you have been informed and an appropriate basis for use exists.

Sharing, security and retention

Information may be shared with carefully selected service providers where they help operate the website or provide services connected with your account. These providers may support payment processing, identity verification, fraud monitoring, information technology, hosting, customer support, security, analytics, communications or professional services. They should only use information as needed for their services and according to appropriate instructions or contractual arrangements.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or other unlawful activity, investigate security incidents, enforce applicable terms, respond to lawful requests or meet legal and compliance obligations. If the website or its services are reorganised, transferred or reviewed, relevant information may be disclosed as necessary for that process, subject to appropriate protections.

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and procedures for handling security incidents. No website, online transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords, use secure devices and notify support if they suspect unauthorised account activity.

Information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the service provider and the systems used, information may be accessed or processed in Australia or another country. Where information is handled across borders, reasonable steps should be taken to support its protection and to meet applicable privacy requirements. Service providers may have their own privacy notices explaining how they handle information within their services.

Your privacy rights and requests

You may have rights in relation to the personal information held about you. These rights can depend on the type of information, the reason it is held and applicable privacy requirements. You can contact support@aud99casino.win to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is permitted, or withdraw consent to marketing communications.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: ask for inaccurate, outdated or incomplete account information to be updated.
Deletion: ask for your personal information to be deleted where it is no longer needed and where deletion is not prevented by legal, security, dispute or record-keeping requirements.
Marketing consent: withdraw consent to marketing or change your marketing preferences. This will not necessarily stop essential account or service messages.
Questions or complaints: contact support@aud99casino.win if you have concerns about how your information has been handled.

For security, we may need to verify your identity before completing a request. This helps prevent someone else from accessing, changing or deleting your information. We may ask for additional details to understand the request and locate the relevant records. Requests should be clear about the action you want, such as access, correction, deletion or withdrawal of marketing consent.

Some requests may be limited or refused where we are required to keep information, need it to establish or defend a legal position, must protect another person’s privacy, or need it for security, fraud prevention or other permitted purposes. If a request cannot be completed in full, we will aim to explain the reason in general terms and consider whether another solution is available.

This policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from its stated date. We encourage players to review this page from time to time. If you continue to use the website after an update, your use will be subject to the updated policy, to the extent permitted by applicable requirements.